Help Center & FAQs
Welcome to the Akaeh Help Center
We’re here to make your shopping experience smooth, safe, and simple. Below you’ll find answers to the most frequently asked questions. If you need more help, don’t hesitate to reach out!
🛍️ Orders & Shipping
Q: How long does delivery take?
A: Orders typically arrive within 2–5 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or SMS.
Q: Do you offer international shipping?
A: At the moment, we only ship within [your region/country]. Stay tuned as we expand!
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Debit/Credit Cards, and Cash on Delivery (COD) in select areas.
Q: Is my payment information safe?
A: Absolutely. We use secure, encrypted checkout systems to protect your information.
🔄 Returns & Refunds
Q: Can I return a product?
A: Yes! Unopened items can be returned within 7 days of delivery. Please contact our support team to start the process.
Q: What if I received the wrong or damaged item?
A: We're so sorry! Reach out to us immediately, and we’ll arrange a replacement or refund.
📦 Product Information
Q: Are your supplements and beauty products authentic?
A: Yes! We work directly with trusted brands and suppliers to ensure every product is 100% genuine.
Q: Where can I find product details or usage instructions?
A: Every product page includes ingredients, directions, and usage info. Still have questions? Just ask us!
🧾 My Account
Q: Do I need an account to place an order?
A: You can check out as a guest, but creating an account helps you track orders and manage your purchases easily.
Q: How can I reset my password?
A: Click “Forgot Password” on the login page, and follow the instructions sent to your email.
📞 Contact Us
Still need help? Our support team is here for you!
📧 Email: support@akaeh.com
🕒 Support Hours: Mon–Sat | 10:00 AM – 6:00 PM